A quality call center means better customer relations and repeat business — and cloud-based call center solutions make things easier for employees and customers alike. At ACR Solutions, we can help you find the right solutions to make the most out of your call center.
What Makes Cloud-Based Call Center Solutions Better?
It wasn’t so long ago that high-end call center services were only available to the largest corporate call centers. With cloud-based systems, though, the field has opened up. Even call centers with only 10 agents can take advantage of new services and improved costs.
We can help you find the service providers that have the tools you need most. Get access to powerful new tools like voice analytics, which tell you more about a customer’s tone of voice on a call, or routing systems that connect customers to the right agent for the job.
What Can Cloud-Based Call Center Solutions Offer Me?
In addition to new functions and abilities, you can also enjoy the following benefits:
- Better Security. Cloud-based solutions run through a vendor’s systems, which can be specifically hardened against outside intrusion. Take advantage of end-to-end security and two-way authentication to protect data and keep new threats like ransomware from attacking your internal operations.
- Less In-House Maintenance. Especially good news for smaller operations, cloud-based solutions are maintained at the vendor’s facilities. Since you just use the tools, you have a lot less maintenance to do yourself. That frees up your own IT staff for other, more profitable, operations.
- Cost Savings. By using someone else’s tools on a cloud-based system, you don’t have to install your own servers and the like to get access. You’ve changed one huge bill for equipment into a regular monthly bill.
- Faster Response to Changes. Need more capacity in the busy season? With cloud-based systems, you can buy more as needed. When it’s not needed, stop buying it. There’s no longer a need to deliberately buy too much to just keep up with potential future needs.